Last Updated: 21-08-2024

Welcome to ProMed Claim (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us through our website, services, and other digital platforms.

1. Information We Collect

• Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, mailing address, and other contact details.
• Protected Health Information (PHI): As a medical billing and coding company, we may collect and process PHI as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes patient names, medical records, billing information, and other related data.
• Usage Data: We may collect information about how you access and use our website or services, including IP address, browser type, and browsing history.

2. How We Use Your Information

• Service Delivery: We use your personal information and PHI to provide medical billing and coding services, including processing claims, submitting billing information to insurance companies, and managing accounts receivable.
• Communication: We may use your contact information to send you updates, respond to inquiries, or provide support.
• Compliance: We may use your information to comply with legal obligations, such as responding to court orders, subpoenas, or other legal processes.
• Improvement: We may use aggregated and de-identified data to improve our services, enhance user experience, and conduct research.

3. How We Share Your Information

• Third-Party Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as IT support, data storage, and billing software providers. These vendors are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of our company, clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure. While we strive to protect your information, we cannot ensure the absolute security of any information you transmit to us.

5. Your Rights

• Access and Correction: You have the right to access and correct your personal information. If you believe any information we hold about you is inaccurate or incomplete, please contact us.
• Data Portability: In certain circumstances, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw it at any time.

6. Retention of Information

We retain your personal information and PHI only as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce agreements.

7. Children’s Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please visit our Contact Page to get in touch with us.